Customer Support
We understand that support and administration expertise are critical for promoting user adoption and maintaining a successful SRM application. Companies must consider their varied and evolving needs across all geographical and organizational structures.
StakeWare Support is dedicated to helping customers succeed on all fronts and get the most value out of SRM. To meet the business needs of all companies, we offer several levels of support offerings that provide expert-level customer support, advanced Web tools, best practices, and administrative knowledge to meet your business needs.
- Basic Support via multiple channels is included in all StakeWare subscriptions.
- Premium Support includes invaluable increases in access and response times, plus personalized service and best practices.
- Premium Support with Administration
Because each of our customers has different needs, our customer support experts work closely with StakeWare Consulting and, Education teams. They provide access to the appropriate resources to help you effectively manage your business and stay ahead of your competition.
To find out which level is best for you, please discuss the StakeWare Support offerings with your account executive.
| Services | Basic | Premium | Premium with Admin |
| Case Limit | Unlimited | Unlimited | Unlimited |
| Response Time | 2 business days | 4 hours | 2 hours |
| Online Customer Portal | Yes | Yes | Yes |
| Life Phone Support | 12*5 | 24 *7 | 24*7 |
| Priority Phone Queue | Yes | Yes | |
| Assigned Representative | Yes (50+ users) | Yes (50+users) |
2 Available in the United States and Canada
Standard API support is included in Premium Support. For information about custom integration support, please contact your account executive.